INFORMATION

Where do you deliver to?
All of Canberra, plus some surrounding areas of NSW - Queanbeyan, Googong, Jerrabomberra, Royalla, Murrumbateman, Sutton, Bywong, Wamboin and Bungendore. 

What days do you deliver?
Monday through to Saturday (including most public holidays). There is no delivery on Sundays. We also shutdown for at least two weeks over Christmas each year. 

When do I need to have my order placed by?
Orders for next day delivery close at 2pm Monday through to Friday, and at 10am on Sunday for Monday delivery. There is no delivery on Sundays. Please ensure you select the correct date for the next day to enable next day delivery.  

Do you offer same day delivery?
We do not currently offer same day delivery as an ongoing service. Sometimes we may have 1-2 bouquets or boxes available for same day delivery. These will be advertised between 7.30-8am on the morning of the day of delivery on our instagram and Facebook pages (@thebunchedco), and will be available for purchase until 9am. 

Why can't I select my preferred date on the website?
If a certain day cannot be selected for delivery, we are either closed that day or have sold out. There is no delivery on Sundays (unless otherwise specified). Please contact us via email (info@thebunchedco.com.au) if you have any concerns.

What time will my order be delivered?
Deliveries commence from 10am. Unfortunately we cannot advise or guarantee that your order will be delivered at a specific time. On standard delivery days (special events excluded), the recipient will receive a text message with an estimated timeframe for arrival.

Can I request a specific delivery time?
Unfortunately we cannot advise or guarantee that your order will be delivered at a specific time. However, if you are aware that the recipient will only be available for certain time periods, please include this information in the notes section (e.g. "Recipient finishes work at 3pm - please deliver to the business address before that time").

Do you offer gluten free, dairy free or vegan options?
Unfortunately we do not currently offer this service. However, watch this space, as work is underway to make these options available.

Can I customise my order?
Most items can be customised in an order; however, please note that we cannot change the shape or the type of glaze/icing on the donuts. To customise other items in your order, please contact us via email (info@thebunchedco.com.au) prior to placing your order.  

Do you offer custom orders?
Yes, we do! Send an email to info@thebunchedco.com.au and let's create some magic.

How many add ons can I select with my order?
You can select as many add ons as are available and in stock.

What delivery information do I need to include when ordering?
Please fill out all available fields with correct delivery information. If the delivery address is confusing or difficult to navigate, please include further information in the notes section when checking out (e.g. "Entry to the door is through the green gate", or specify the business name for the address provided). It is really important that delivery information is clear and accurate to avoid delivery redirection fees.

Can I cancel my order? Are there any cancellation fees?
You can cancel your order up until 8am on the day of scheduled delivery. However, a cancellation fee will apply for orders cancelled after 3pm the day prior to the scheduled delivery date. If you cancel your order before 3pm the day prior to your scheduled delivery date, a full refund will be applied. Orders cancelled after this time, but before 8am on the day of scheduled delivery, will be refunded, but will incur a fee of an amount that appropriately covers the cost of the perishable food items purchased to fulfil the order. Please contact us via email (info@thebunchedco.com.au) if you have any concerns.

How is the product delivered? 
The bouquets are placed inside a closed box. The dessert boxes are covered with a clear lid. 

How will I know my order is out for delivery?
We aim to deliver all orders between 10am and 4.30pm. On standard delivery days (special events excluded), the recipient will receive a text message with an estimated timeframe for arrival. This text message will be sent to the phone number entered at "shipping address". We also text the buyer once the order has been delivered (sent to the phone number entered at "billing address"). Please ensure you enter your best contact number in the billing section at checkout, and the recipient's best contact number in the shipping address section. If you are unsure, please include details in the provided notes section. 

What happens if the recipient isn't home?
We are not currently leaving deliveries unattended at delivery addresses due to the risks posed by weather and pests. In the text message sent to the recipient on the morning of delivery, they will be provided with the option to reschedule or redirect delivery, or arrange pick up, if they are not home during their estimated timeframe for arrival. 

What if the recipient is in isolation?
In the text message sent to the recipient on the morning of delivery, they will be provided with the option to advise us whether they are in isolation. In this instance, the delivery driver will knock and/or ring the doorbell, and leave the order in a safe place for the recipient to collect after the delivery driver has departed. If you have advised us at the time of placing your order that the recipient is in isolation, we will note this in our text message to the recipient and advise them that the delivery driver will knock and/or ring the doorbell, and leave the order in a safe place for the recipient to collect after the delivery driver has departed.

What if the recipient provides authority for my order to be left?
We don't recommend leaving orders unattended at delivery addresses for extended periods of time due to the risks posed by weather and pests (particularly ants). However, if a recipient specifically requests that the order be left at the delivery address, they will be accepting full responsibility for any and all loss or damage to the order, including, for example, theft or damage caused by ants. The delivery address will also need to have a safe place to leave the order - somewhere high, dry, shaded and cool (e.g. a table undercover) - that is accessible by the delivery driver (note: this excludes apartment blocks that require a key, card or pin to access). If there is no such place, we will take the delivery back to our business address and contact you and the recipient to discuss alternative arrangements.

What if the address provided is wrong or the order needs to be redirected?
If the delivery driver arrives at the address and it is wrong, a $15 redirection fee will apply. However, there will be no fee if you contact The Bunched Co. prior to 8am on the day of scheduled delivery to amend or redirect an order. 

Do you offer event catering?
We can absolutely help make your next event delicious. Send an email to info@thebunchedco.com.au and let's organise something a-glaze-ing!

Food Business Registration Number: 0133/21

ABN: 76655572446

**Please note some of our products include alcohol. Paragraph 8A(2)(b) of the Liquor Act 2010 (ACT) permits the inclusion of alcohol in our products where the liquor supplied does not exceed 1.5L and has a value not exceeding half the sale price of the product. 

IT IS AN OFFENCE TO SUPPLY ALCOHOL TO A PERSON UNDER THE AGE OF 18 YEARS. PENALTIES APPLY.

The Bunched Co. supports the responsible service of alcohol. Bouquets or boxes that include alcohol will not be left at delivery locations, and must be accepted in person. If the recipient looks under 25, they will be asked to present valid photo identification to the delivery driver. Alcohol will be removed from deliveries where the recipient is under the age of 18 years or refuses to present valid photo identification when asked. In this situation, The Bunched Co. will contact the person who placed the order to arrange an appropriate refund commensurate to the item removed from the order.