Information


Food Business Registration Number: 0133/21


What days do you deliver?
Monday through to Saturday (including most public holidays). There is no delivery on Sundays. We also shutdown for two weeks from 24 December each year. 

What time will my order be delivered?
We aim to deliver all orders between 10am and 4.30pm. 

Where do you deliver to?
All of the ACT, plus some areas of NSW - Queanbeyan, Googong, Jerrabomberra, Royalla, Murrumbateman, Sutton, Bywong, and Bungendore. 

When do I need to have my order placed by?
Orders for next day delivery close at 1pm Monday through to Friday, and at 10am on Sunday for Monday delivery. There is no delivery on Sundays. 

Do you offer same day delivery?
We do not currently offer same day delivery as an ongoing service. Sometimes we may have 1-2 bouquets or boxes available for same day delivery. These will be advertised in the morning of the day of delivery on our instagram page (@thebunchedco). 

Why can't I select my preferred date on the website?
If a certain day cannot be selected for delivery, we are either closed that day or have sold out. There is no delivery on Sundays (unless otherwise specified e.g. Mother's Day or Father's Day). Please contact us via email (thebunchedco@gmail.com) if you have any concerns.

Do you offer gluten free, dairy free or vegan options?
Unfortunately we do not currently offer this service. However, watch this space, as work is underway to make these options available.

Can I customise my order?
Absolutely! To customise an order, please contact us via email (thebunchedco@gmail.com) prior to placing your order.  

How many add ons can I select with my order?
You can select as many add ons as are available and in stock.

What delivery information do I need to include when ordering?
Please fill out all available fields with correct delivery information. If the delivery address is confusing or difficult to navigate, please include further information in the notes section when checking out (e.g. "Entry to the door is through the green gate", or specify the business name for the address provided). It is really important that delivery information is clear and accurate to avoid delivery redirection fees.

Can I cancel my order? Are there any cancellation fees?
Yes, you can cancel your order up until 8am on the day of scheduled delivery. However, a cancellation fee may apply. If you cancel your order before 12pm the day prior to your scheduled delivery date, a FULL refund will be applied. Orders cancelled after this time will be refunded, but will incur a $20 fee. Please contact us via email (thebunchedco@gmail.com) if you have any concerns.

How is the product delivered? 
The bouquets are placed inside a closed box. The dessert boxes are covered with a clear lid. 

How will I know my order is out for delivery?
We aim to deliver all orders between 10am and 4.30pm. We are currently investigating options for tracking orders out for delivery, but this service is not yet available. However, we do text you as soon as your order has been delivered. Please ensure you enter your best contact number in the billing section at checkout, and the recipients best contact number in the shipping address section. If you are unsure, please include details in the provided notes section. 

What happens if the recipient isn't home?
If the recipient is not home, we will place the delivery near the front door and send the recipient a text message. If the delivery address does not have a safe location to leave the order, we will take the delivery back to our business address and contact you and the recipient to discuss alternative arrangements.

What if the address provided is wrong or the order needs to be redirected?
If the delivery driver arrives at the address and it is wrong, a $15 redirection fee will apply. However, there will be no fee if you contact The Bunched Co. prior to 8am on the day of scheduled delivery to amend or redirect an order. 

Do you offer event catering?
We can absolutely help make your next event delicious. Send an email to thebunchedco@gmail.com and lets organise something a-glaze-ing!



 

**Please note some of our products include alcohol. Paragraph 8A(2)(b) of the Liquor Act 2010 (ACT) permits the inclusion of alcohol in our products where the liquor supplied does not exceed 1.5L and has a value not exceeding half the sale price of the product. 

IT IS AN OFFENCE TO SUPPLY ALCOHOL TO A PERSON UNDER THE AGE OF 18 YEARS. PENALTIES APPLY.

The Bunched Co. supports the responsible service of alcohol. Bouquets or boxes that include alcohol will not be left at delivery locations, and must be accepted in person. If the recipient looks under 25, they will be asked to present valid photo identification to the delivery driver. Alcohol will be removed from deliveries where the recipient is under the age of 18 years or refuses to present valid photo identification when asked. In this situation, The Bunched Co. will contact the person who placed the order to arrange an appropriate refund commensurate to the item removed from the order.